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The Belgian law on the merchandise and the information and protection of the consumer of April 6, 2010, allow the buyer within the 14 days of receiving the product to inform the salesman.

The goods serve in unopened packaging to be sent back within five days of knowledge. Articles used, connected, manipulated or adjusted by the buyer can't be returned.

The product box can't be used as a shipping box. The product box must be extra packed to avoid damage to the product box.

A copy of the invoice and a guided letter should be sent with the return. Lightandshade pays back the original bill as soon as we get the retourned article. The refund will be executed on the card/claim number or payment where the buyer posted the order. The buyer is in for the shipping costs of the return.

Lightandshade it's only in for return shipping fees if the buyer received a wrong article. Lightandshade returned articles or refurbished it when the packing was already opened, the products were damaged by the client or when the client leaves the customers to send the articles back within a revenue of the receipt of 14 days.

Either transmission or refund payment isn't performed until the articles returned and arrived at the return address.

You can manage your addresses in your account.

You can always contact us to get your liver address adjusted.

There are several payment options.

You can pay with us through Multisafepay, Paypal or per transfer.

You can follow the status of your order in your account. As soon as your order was sent, you'll get a track and trace link by e-mail. That way you can track the shipment easily.